WEB Sdk not showing "Join Audio Computer" on iPhone's Safari

Hi.
I’m using Zoom Web SDK to jon a meeting. When I use an android device along with google chrome browser. I can see the “Join Computer Audio” button. However on iPhone Safari that button/option is not available. What is the problem?


Hi @m1kabbani,

Due to browser constraints with Audio Worklet API, we only support Computer Audio Chrome[1].

1 - https://marketplace.zoom.us/docs/sdk/native-sdks/Web-Client-SDK/getting-started/prerequisites#install-a-browser-supported-by-zooms-web-sdk-as-shown-in-the-table-below

Thanks

1 Like

I’ve tried to use Chrome browser on iPhone7. Still can’t see the join audio button.

Hey @m1kabbani,

This could be a limitation on iOS.

We are looking into it and will get back to you.

Thanks,
Tommy

Hey @tommy and @Michael_Purnell,

Any update about this topic?

We have the same problem using the Safari browser on IPhone X.

Thanks

Hey @diogo.machado,

You can see our browser support here for the Web SDK:

https://marketplace.zoom.us/docs/sdk/native-sdks/web/advanced/browser-support

Thanks,
Tommy

Thanks @tommy!

We tested with Chrome version 79 on Iphone X and the “Join Audio by Computer” button appeared but is disabled. Any suggestion about this issue?


We checked the Chrome permissions and the sound is enabled.

Hey @diogo.machado,

The Web SDK on mobile browsers has some limitations. Is there anyway you can get the browser logs?

We do have a release coming out in mid February to fix some of these issues.

That being said, for the best experience on mobile, I would suggest using the Mobile SDK.

Thanks,
Tommy