Join meeting failed, Error_Code 65535, and Error_Code 10

Meeting SDK Windows
1

Description
I erroneously thought I needed to update my SDK version, but since doing that I am still receiving an error code of 10 when joining a meeting from my SDK supported application. I decided to make a new app to use new authentication keys and I am now receiving an error code of 65535 even though the app is activated. I need the application back up and running but currently its down.

@chunsiong.zoom , any ideas?

Which Windows Meeting SDK version?
zoom-sdk-windows-5.17.6.31095

To Reproduce(If applicable)
It is localised to my application but:

  • Create a new application
  • Publish and activate the application
  • Input the sdk keys into the sdk_init_auth_ui.cpp (roughly line 190)
  • Build an x64 release version
  • Try to join a meeting and an error is received. Using the new credentials = 65535, using the old credentials = 10.

Screenshots
Error code 65535

65535
655352512×1944 306 KB

Error code 10

10
102533×1966 285 KB

Troubleshooting Routes

  • Updated the SDK
  • Attempted using different SDK authentication keys
  • Consulted forums

Device (please complete the following information):

  • Device: Custom PC (Nvidia GPU, Threadripper CPU)
  • OS: Windows 10
2

@josh.perrott-hodgson

are you using a generated token using SDK Key and SDK Secret in this method?

void CAuthSDKUIGroup::DoAuthBtnClick()
{
	if(NULL == m_editSDKJWTToken)
		return;
	std::wstring strToken = m_editSDKJWTToken->GetText().GetData();
	if (strToken.size() > 0 )
	{
		ZOOM_SDK_NAMESPACE::AuthContext param;
		param.jwt_token = strToken.c_str();
		if (ZOOM_SDK_NAMESPACE::SDKERR_SUCCESS != m_AuthSDKWorkFlow.Auth(param))
		{
			if (m_mainFrame)
				m_mainFrame->ShowErrorMessage(L"auth sdk failed");
		}
		else
		{
			m_mainFrame->SwitchToWaitingPage(L"waiting auth result...", true);
		}
	}
}
3

Yes this is correct. The token used when the error_code=10 is produced is from an old app that has been developed. I created a new app and used the new credentials as I thought perhaps the SDK key may be tied to the older version of the SDK, this consequently produced the error_code=65535.

4

@josh.perrott-hodgson I’ll PM you on this

5

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