Join meeting from outside of developer account

Meeting SDK
1

I’m using Zoom’s Meeting SDK (Web & Android) to let users join meetings—no OAuth , just SDK Key/Secret and JWT signature/token.

  • Joining works for meetings under my own Zoom account
  • Fails for meetings from external accounts , even though my SDK app is Live and published in the Marketplace, app link : App Marketplace

Errors:

  • Web SDK → Error 4011
  • Android SDK → Error 63

I’m using the only available SDK Key/Secret (Zoom doesn’t provide separate production/dev keys) and generating valid JWTs.
Still getting blocked. What could be missing?

2

I’m having exactly the same problem. App is approved and published (although “Unlisted”), but can’t join an external meeting. Did you ever get your issue fixed?

3

@Alan6 this is the changes documented here. you will need an OBF token or ZAK token for external meeting join.

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4

The code creates and uses a ZAK token.

5

I’m currently using the keys and such from the development version, rather than the production version. It works within my domain, but not outside of it. Should the development version also work, or is only the production version made available on the marketplace?

6

@Alan6 if you want to do external account join, you need to make sure that you are using production credentials, and that you are using OBF token for bot workflow. If this is a user workflow (or a human is using the meeting SDK), you will need to use production credentials with ZAK token.

7

Thanks. It’s a user workflow, not a bot, and the code is using ZAK creds, but I was still using the dev creds instead of production. The production creds work, mostly.

I’ve tried logging into zoom with 2 different corporate accounts, and 2 different gmail accounts, and they can all interoperate with each other, as long as the user is logged into Zoom in our app. (anonymous joins work between 2 corporate accounts, but not any other account type.) However, I have an AOL (don’t laugh) account with Zoom access, and if I log into the Zoom desktop app with the AOL account and start a meeting, none of the other accounts can join the meeting, including when I login to my app with the AOL account. The error I get is “Join failed because this Meeting SDK key is blocked by the host’s account admin.”.

Since the AOL account is my personal account, shouldn’t I be the account admin? I can’t find where I would unblock the Meeting SDK key for my account. From what I can tell, I don’t even have admin access to my own Zoom account.

Any ideas?

8

@AlanAmaral can you upload the captured SDK logs and share with me the link? I’ll PM you for the link