"Joining meeting timeout" when joining a meeting at first time with web sdk 2.4.5

Description
I’m getting the following error regarding an ‘Joining meeting timeout’.
Test on mobile, can not join meeting on first time occasionally , but can join again by click “retry” .

Browser Console Error

Which Web Meeting SDK version?
web sdk 2.4.5

Meeting SDK Code Snippets
The code snippets that are causing the error / issue so we can reproduce.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Build a sample app to join a meeting with Client View SDK.
  2. Click ‘Join’ button
  3. The modal appears

Screenshots
Screenshot 2022-07-06 at 5.51.17 PM

Device (please complete the following information):

  • Device: Huawei Mate10
  • OS: Android
  • Browser: Chrome
  • Browser Version: 70.0.3538.110(32 bit)

Welcome @weijun.tan !

It looks like the signature was invalid. To confirm, is the same signature being used when you click “retry” ?

Thanks for your reply. we used the same signature when click “retry”. the code snippets of generating signature is as follow:


It happened twice in total yesterday, hasn’t happened yet today. I would like to know that whether there is a timeout setting when joining a meeting. If so, how long is the setting?

@weijun.tan,
It is my understanding the timeout set for the SDK is 10s.

Thanks for your reply. I want to know how I can set the timeout for the SDK?