List meeting participants not working for "Live" meetings

API and Webhooks
1

Using: GET /metrics/meetings/{meetingId}/participants

Basically I want a list of participants in a specific meeting while it’s running.

Works great as soon as the meeting is over. But not during.
I’ve checked all the prerequisites setting ‘type’ to ‘live’, I set the scopes and I have a Business or higher license. Since it works after the meeting is over I assume the format is correct and must be a permissions issue for live meetings? I’m using the uuid for the meetingId. Although I’ve tried both the id and uuid. Response is always: “Request failed with status code 404” . As a test I end the meeting for all users and run the same query and it works. But I need it to work while the meeting is still running.

Thanks for any suggestions.

2

Hi @kevin.hutler , there’s shouldn’t be any restriction for live meetings since you have the scopes and permissions needed to access the endpoint itself. I will direct message you so you can please provide the following:

  • approximate date when app was created
  • app type (if relevant)
  • client id
  • dev email associated with credentials making API request
  • API response screenshot
  • API response zm-tracking-id (found in the response headers)
  • full API request
4

Thank you for your reply. It seems to be working now. Not sure what changed. But I get a complete list of participants now. Did you make any changes to my account to get this to work?
Thank you for your help,
Kevin

5

Hi @kevin.hutler ,

I didn’t make a change but there might have been an issue affecting particular customer clusters that was found and fixed.

6

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