List Past Meeting Files API does not return any info about the shared files

Hi Team,

I am trying the Files API to get the information of the files I shared during a meeting, but the API doesn’t seem to behave as expected.

I tried the API 5, 15 and 30mins after the meeting was concluded but every time I got the response as:
{ 'in_meeting_files': [], 'total_records': 0}

I also tried to get list of participants of the same meeting and that API worked perfectly.

Please let me know how to make the File API work.

Hey @nitish,

Can you try calling the Files API after the recording completed event has fired?

Thanks,
Tommy

Hi @tommy,

Does this mean that Files API only list the files of a recorded meeting?

What about the files shared in a normal meeting which isn’t recorded?

Thanks,
Nitish

Hey @nitish,

It just might take longer than usual to be able to access the files.

Can you try again and see if you can access those files?

Thanks,
Tommy

Hi @tommy,

I tried it again with a new meeting, but still the API didn’t show the files transferred during the meeting.

The meeting was a normal meeting (not recorded).

Can you please help in making the API work.

Thanks,
Nitish

Hey @nitish,

Yes I will help, please private message me your meetingID so we can look at the logs.

Thanks,
Tommy

@tommy
I’m having the same issue.
I have cloud recording + transcript enabled.
I had a meeting where I send a file in chat, but when trying to get the file via API I get: {“total_records”:0,“in_meeting_files”:}

I sent the request after I got a webhook notification that “recordings.completed” and “transcript_completed”.
GET https://api.zoom.us/v2/past_meetings/81503575172/files

Is there a known issue here?

Hey @yoavc,

Thanks for the additional details, we are looking into this and will provide you with an update soon. (ZOOM-160004)

-Tommy