Live streaming issue- no data received

API and Webhooks
1

We stream thousands of meetings a day across customers, and every once in a while we get a case where the recording with the video is followed by black frames. This is with the stream applied to the meeting.

Please see this meeting on the 16th July: *********** / 9GRrg2LUR4aAvW2ahCrcsw==

Can you check on your side what happened here?

*This post has been edited to remove any meeting / webinar IDs

2

Hey @jimig,

Can you share a screenshot or video of the issue?

Thanks,
Tommy

3

Hi Tommy, I cannot share customer data but the video transitions from a webcam of the customer to black. It remains black until the meeting ends.

4

Hey @jimig,

Strange, are you using the Web SDK or the Zoom App? Can you provide steps to reproduce the issue?

Thanks,
Tommy

5

We’re using the Zoom App.

We have a similar example but this time no data was pushed to the RTMP endpoint whatsoever.
I do not have steps to reproduce because it just randomly happens. We’re,

  1. Creating the RTMP endpoint
  2. Setting this on the meeting as a live stream
  3. Toggling the stream on

Yet our RTMP logs show sometimes nothing connected. Here is the meeting:
*********** / rZ9Gi09fTJKSeoZsdwT40g==

What gives here?

*This post has been edited to remove any meeting / webinar IDs

6

Hey @jimig,

Please reach out to support.zoom.us since this is about the Zoom App, they will be able to better assist. :slight_smile:

-Tommy

7

Have opened a support case with them, thanks

1 Like
8

Thanks @jimig! :slight_smile:

-Tommy

9

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