When you attempt to reproduce this, is the video of any remote participants being rendered? Also, what is the platform and device of the participant whose video you are subscribing?
Thanks for confirming. It doesn’t sound like there are any device or bandwidth limitations imposed by Zoom causing this. Can you also verify whether or not your account has been properly setup to allow full HD video? Instructions can be found here.
Interesting, it seems like you should be receiving a higher resolution. Can you check if you’re able to get 720p instead of 1080p? If so, it would seem that 1080p is not available in your meeting. If you aren’t able to get 720p in these circumstances, we’ll need the encrypted SDK logs to investigate further.