LTI Pro: Deleted occurrence does not reappear when restored

App Marketplace
1

Description
If a user deletes a single occurrence of a recurring meeting through the LTI Pro, then restores that occurrence via the main Zoom web site, that restored occurrence never shows up again in LTI Pro.

Error
The restored occurrence does not reappear in LTI Pro even though it shows in the main Zoom web site and the rest of the recurring meetings still appear in LTI Pro.

Which App?
LTI Pro

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Create a recurring meeting.
  2. Import said recurring meeting into LTI Pro.
  3. From the list of Upcoming Meetings in LTI Pro, select Delete for a single occurrence. Select Delete just this occurrence.
  4. In the main Zoom web site, select the topic of that recurring meeting, select Show all occurrences, select Restore for the deleted occurrence.
  5. The restored occurrence is now visible again in the main Zoom site’s meeting list, but that restored occurrence never reappears in LTI Pro. We left it overnight, and it still has not reappeared in LTI Pro.

Screenshots (If applicable)

2020-09-10_8-51-25
2020-09-10_8-51-251088×300 68.2 KB

2

Hey @AVJeff,

Thanks for reporting this. We will investigate the issue and get back to you. (ZOOM-196367)

-Tommy

3

Hey @AVJeff,

Unfortunately we do not support this yet. I will add it as a feature request in our backlog.

As a workaround, you can edit (anything or even just edit -> save) the meeting in LTI Pro after restoring the occurrence meeting in the Zoom Web Portal.

Thanks,
Tommy

4

Hi @tommy,
That’s good to know. Thanks for the workaround! And thanks for adding as a feature request.
Take care,
Jeff.

5

You are welcome! :slight_smile:

-Tommy

6

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