Recently we’ve been having issues where registrants are not going being pushed into the webinars once created and although it can be a few registrants per event, we’ve had a case over the weekend where it was set up on Marketo, but after changing the registrant status from ‘invited’ to ‘Registered’ we have been served a ‘registration error’ for all 70 registrants. The webinar is on the 12th, so I’d assume it isn’t to do with the date, but I can’t see any issues with the set up or API, as other webinars have allowed people to register. I’ve included the webinar ID and our Marketo LP for reference below:
Zoom Webinar ID: 982 8363 9421
Marketo LP: https://pages.crimsoneducation.org/PathwaytoUKMedschoolsEN.html
One idea I’m not too sure on if it could be the issue, is reaching the max API logs, as I have seen this pop up in the API Call logs on out account.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
Zoom API - Marketo Launchpoint
Thanks for reaching out and providing these details. I’ll be happy to raise this with our team—just a few things I’d like to clarify.
Can you confirm that there weren’t any changes to the webinar date/start time after these users registered for the webinar? I ask because this can cause issues. Additionally, if you have a screenshot of the error, this would be helpful for me to share as well.
I don’t believe any changes were made to the webinar and the error message we have in marketo is simply ‘registration error’ and i’ve added in a screenshot to show this. With the error on Zoom, it won’t appear for me in the call log, but when I tried it on Monday, I got the below:
“Set-Cookie: zm_aid=”"; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly"
“date_time”: “2020-09-07 11:23:51”,
“message”: “You have reached the maximum daily rate limit for this API. Refer to the response header for details on when you can make another request.”
Thank you for getting back to me with those additional details. We’re looking into this for you—I hope to have an update for you shortly. (ZOOM-196313).
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