I have an approved Zoom Marketplace app named “ITVS Player” which has been functioning without issue for over a year. On July 1, it stopped working for all Zoom accounts except my own and I am the app owner and developer. I spent the last 20 days determining that this was not due the lack of OBF tokens since ITVSPlayer was recently exempted from that restriction.
Here’s the flow of the application:
- I (the moderator) logs into our web portal and schedules a Zoom session at 3PM for all Android tablets in Group A.
- The Android tablets in Group A are continuously running our application and are notified of the meeting. At 2:58PM, each wakes up and rings an alarm that a meeting is about to start. After confirming, each user is placed into a “waiting for meeting to start…” Activity.
- At 3PM in the web portal I (the moderator) enters the meeting id and password and clicks a start button. This launches the Zoom Meeting and sends the meeting id and password to the tablets in Group A.
- When a tablet receives the meeting id and password, it goes to our server and gets a JWT token (not OBF or OAuth). When the token is received, the app uses the Android Meeting SDK (the client sdk?) to programmatically join the meeting.
Now the problem that began on July 1 2026. Everything works fine if I the ITVSPlayer app owner acts as the moderator and hosts the meeting; however, if I try to moderate/host using a different Zoom account the client sdk (version v7.0.5.40300) on the Android device begins to launch the meeting and then silently exits. No error code is returned. No exception is thrown.
I have made no changes in the app so something changed on the Zoom side that I cannot figure out.