Master API for "Pro or a higher plan"?

API and Webhooks
1

Hi I am trying to build an app communicating through Server-to-Server App through Master API, however even though I am an owner and added proper “master” scopes I still receive this error:

Invalid access token, does not contain scopes:[cloud_recording:read:list_account_recordings:master].

As you see in scope I am trying to list all users’ recordings. Master API documentations says I need "Pro or a higher plan " and mine is Education. I have not seen any web resources that specify my plan is included in Pro or higher. Could you instruct me around this?
I can still list by user using REST API. But efficiently I need to list all in one GET request.

Thank you in advance.
Dev

2

Hi @dev-fs , this sounds like a bug a few other developers are experiencing and it is being investigated (ZSEE-125372).

1 Like
4

Thank you Gianni! To follow up, is there anywhere I can check time by time the investigation status updated by your team?

5

Hi @dev-fs , no this is an internal number to help myself and other Zoomies monitor status on specific issues, but I will share updates as they continue to be made available.

6

@dev-fs , can you please share the zm-tracking-id for the API response? This can be found in the response headers.

7

Hi Gianni, I see x-zm-trackingid instead of zm-tracking-id but I think you mean this param. The value I got from the latest run (cloud_recording.list_all_recordings) is :

x-zm-trackingid: v=2.0;clid=us02;rid=WEB_1d04ba70fd8126642c55a27c96911653

Thank you,
Dev

8

Thanks so much! Will get back to you.

9

Is there an update for this issue?

10

Hi @airclubhouse which issue? The account plan or the error re: missing scopes?

11

the error missing scopes

12

Hi @airclubhouse ,

It’s available to add on my S2S sample app:

image
image1110×468 44.8 KB

Can you double check yours?

13

Hi I am the first poster on this thread. The master scope you mentioned above is still missing on my end. The environment is the same as I posted first. The latest is that I provided necessary tracking ID and I have been waiting for the update. Have you ever found out what causes my issue? Thank you.

14

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.

15

Hi @dev-fs ,

To confirm, you are able to add but still receiving the error? Or you are not able to add the scope in your server to server OAuth app? Can you please share updated info in the private message I initiate with you:

  • email associated with app
  • client id
  • screenshot of added scope or screenshot of it missing
  • screenshot of response body error
  • zm-tracking-id from response header
16

Customer’s client did not have master-subaccount structure, which is why they could not access those endpoints.