Description
Meeting Detail API returns wrong participants_count number. As far as I can see, the host is accounted once but every guest is accounted twice. Ex: 1 host + 1 guest returns participants_count = 3, 1 host + 3 guest returns participants_count = 7.
Fields duration and total minutes are accurate, only participants_count has the wrong value.
Error
There is no error message, the API responds normally but with the wrong participants number.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT from a NodeJS backend.
Which Endpoint/s?
How To Reproduce
Steps to reproduce the behavior:
Request a scheduled meeting through the meetings API
Enter the meeting as the host and allow any number of guests
Finish the meeting
Request the meeting detail report through the mentioned API
Verify the participants_count field in the response.
Any news on this? I’m still getting the wrong numbers, and since it’s a production system and we use these numbers for reports that later we use to handle certain payments, it’s quite a critical situation.
Is there any possible cause for this that we can look into? Anything I can try to help you solve it?
No update yet. Basically this bug is caused by the waiting room feature - it counts participants twice, once in the waiting room, and once when admitted to the meeting. We are working on developing a solution to fix this.
Meanwhile, we’ve implemented a temporary workaround, obtaining the participants details from the corresponding API, and filtering unique participants by their name, and by their duration in the meeting (to discard durations below certain threshold, like 10 seconds), in an attempt to get a number as close as possible to the real value. We know it’s not a perfect approach, since the name may not be unique and can be changed, but we couldn’t find a proper ID to use for that matter with anonymous users.
We’ll be waiting then for the proper fix to the meeting detail API! Good luck with that
I potentially have the same issue with a couple of meetings my company is doing reporting with (both occured in March 2020).
Although the waiting room feature is disabled by default so it could be a different bug altogether.
EDIT: I just had a thought that the participant count from meetings report could possibly be inflated by participants leaving and re-entering the meeting. Therefore the meeting participants report will return less participants. Is this a plausible theory?
This issue should be specific to the waiting room.
In your case, if a participant leaves and then they rejoin a meeting, they should still be counted once in the total participant count. Are you seeing something different on your end?
Yes I think so. It is unlikely to be the waiting room issue as we do not use this feature by default.
I use two extracts calls to the API, Get Dashboard Meetings (GDM) for a list of meetings within the month and Get Past Meeting Participants (GPMP) using the Meeting UUID to further extract the participants.
So for two meetings, via GDM I get participant counts of forty and seven, then by GPMP I get seven and one participants respectively.
Sorry for the late reply. Unfortunately the meeting data has now expired and I did not save a copy of the raw json/output. If I encounter a similar problem again I will follow up here
Thanks for willing to help out
Thank you for reaching out to the Zoom Developer Forum. Please submit a new topic and fill out the template so that we have enough information to help. I’ll investigate this as a separate issue.
