Meeting Events missing for a specific user from one of our customer zoom account

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API Endpoint(s) and/or Zoom API Event(s)
Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context.

Details on your question, workflow or the problem you’re trying to solve.

One of our customer’s zoom account was authorized for our zoom app (App Marketplace) to receive meeting events but we were not getting any events for that one particular user alone. Suspicious because it happened for only this user, We had to revoke his authorization and reauthorize our app and we started receiving events again, could you please take a look at why this was happening on your side. We heavily depend on these events and if we this happens in future, we get slapped with a P0-ticket and hence we are trying to avoid this situation in future, asap.

I don’t want to share the user’s email address publicly here, please email/DM me for that info.

The full error message or issue you are running into, where applicable.

N/A the events are completely missing, we are not receiving them at all.

How To Reproduce
Steps to reproduce the behavior:
1. Request URL / Headers (without credentials or sensitive info like emails, uuid, etc.) / Body
2. Authentication method or app type
3. Any errors

Unable to reproduce, but we need the RCA, so we don’t end up in this situation in future.

Hi @anandrathna ,

can you dm me the meeting ids please? Happy to take a look