Meeting SDK cross-account join policy

Meeting SDK
125

Hi @ken.ebbs

The issue should be resolved now, please confirm and let us know if you are still seeing the issue.

Best,

126

Thank you! It is working again.

1 Like
127

Hi @yoon.conner @chunsiong.zoom I have a published app (a general app that I converted from an OAuth app) but I am still getting an error when the user tries to join the meeting: { type: ā€œJOIN_MEETING_FAILEDā€, reason: ā€œFail to join the meeting.ā€, errorCode: 200 } Heres the detail of the issue: Error { type: "JOIN_MEETING_FAILED", reason: "Fail to join the meeting.", errorCode: 200 } errorCode: 200

128

Hello @simudin
Looks like there is an existing thread about this issue. Please follow up on the thread.

thank you!

129

Hi @yoon.conner this is the same issue that happened to my app in production: Meeting SDK cross-account join policy - #105 by hmadmin I canā€™t follow along since you solved the problem in private dm?

130

Hello @yoon.conner @elisa.zoom

Our application was just approved and activated this morning, but we canā€™t seem to do a cross account join. We have confirmed that we can successfully join within our account. How can we resolve this?

Thank you

131

Hello @mutsuo.masui

Thank you for raising this issue. I will DM you for app-specific information to help investigate.

Best,

132

Hi @yoon.conner will you also DM me to fix my issue?

133

Hello @simudin
Sure thing! I will DM you.

135

Thank you for the help!
Our application worked successfully!

136

Can you tell us the precise date this policy took effect? The thread was published on the 26th of March based on the date Iā€™m seeing here, however, my app was working fine on the 5th April and we did not need to go through approval then. A few months later when we wanted to change some API details, we were required to.

1 Like
137

Our Meeting SDK app has been approved last week but we are still blocked from joining calls off our domain.

I see that thereā€™s a few posts here about this issue. Is this a known bug ?

This is the error I am getting when my bot is trying to connect to a meeting :

Joining Meeting Timeout or Browser restriction
To join a meeting hosted by an external Zoom account, your SDK app has to be published on Zoom Marketplace. You can refer to Section 6.1 of Zoomā€™s API License Terms of Use
Error Code: 4011

138

We are experiencing the same issue. Meeting SDK App was approved last week but still canā€™t join meetingsā€¦ ?

139

Hello @remy and @yadid

Thank you for raising this issue. I will DM you to get the app-specific details to help further.

Best,

140

We are experiencing the same issue. Our meeting SDK app was approved a few days back.

141

Our published meeting SDK app has suddenly stopped working with no change on our end and failed with the ā€‹zoomĀ­_invalidĀ­_signature ā€‹ error.
Our internal users are able to use the app without issue but our customers are all unable to use the app.
The customers were able to join 2 weeks ago but now all customers are unable to join showing a zoomĀ­_invalidĀ­_signature error.

142

Hello @clay

Thank you for raising this issue. I will DM you to get the app-specific details to help further.

Best,

143

Hi
Our app has been approved but the app SDK credentials arenā€™t working for external meetings, can you help?
Thanks

144

Hello @ohad

Thank you for raising this issue. I will DM you to get the app-specific details to help further.

Best,

145

Hello @yoon.conner , i have the same error 4011 even with my app just published. please could you help us. Thank you for your support. Regards