We are suffering from an unexpected crash of the recent version (v2.14.0) of Zoom Meeting SDK for web. We’re using it with the client view mode. Implementation is quite simple. The system was working fine with v2.6.0.
The problem occurs only with iOS devices, including iPhone 14, iPhone Xs and iPhone SE2. It occurs with Safari browser of recent iOS, at least v16.5.1(c).
When the problem occurs, the Meeting SDK works somewhat. But a short time after, received camera view or UI response start to delay, and finally Safari browser forces to reload the entire page.
Mystery is that this problem doesn’t always occur. We observed higher frequency with the following conditions.
With cellular (not wifi) network
Initial page view (of web page with meeting SDK) of private browsing.
The problem sometimes occurs repetitively (that means the page keeps reloading), but in such time, it stops to occur after quitting Safari once and waiting for a while (about 20 sec). During such repetitive page reload, iPhone was quite hot, meaning higher CPU usage.
All of these results seem to suggest unstable SDK operation. I can’t understand how Zoom declare iOS Safari as a supported platform.