Getting some issues iPhone device

yashs018 · May 4, 2020, 7:43am

Hello Team,

I’m using ZOOM WEB SDK,

I got success in integrating zoom web SDK using angular 8. I have small doubts and some issues for the mobile browser.

When trying to join a meeting form
Desktop Browser: It works like a charm
Android Device: It works like a charm
iPhone Device safari: Can’t see join computer audio button ( Please check this attached image )

iPhone Device Chrome: Can’t see any things it’s showing a black screen ( Please check this attached image )

Thanks

SpeakingPartner_Teac · May 5, 2020, 12:22am

Bump. I’ve just started proof-of-concept testing with the Web SDK and have not yet been able to successfully join a meeting using Chrome on iOS. Win+Chrome, Win+Chromium Edge, and Android+Chrome all work very well. In iOS, using the Web SDK sample app, I get the console.log('checkSystemRequirements'); output, but the ZoomMtg.checkSystemRequirements() call is not completed, and other javascript functions are not run. When I click on the “join” button, the page seems to reload, but nothing else happens.

Is the Web SDK compatible with Chrome (or other browsers) on iOS? What do we need to do to make the Web SDK function properly on iOS? Thanks!

tommy · May 7, 2020, 5:36am

Hey @yashs018,

Currently iOS mobile browsers do not support join with computer audio. For the black screen issue, what version of the Web SDK are you using, and are there any browser console errors?

Thanks,
Tommy

tommy · May 7, 2020, 5:38am

Hey @SpeakingPartner_Teac,

Double check you have the preload functions:

github.com

zoom/sample-app-web/blob/master/CDN/js/index.js#L10


(function(){


	console.log('checkSystemRequirements');
	console.log(JSON.stringify(ZoomMtg.checkSystemRequirements()));


    // it's option if you want to change the WebSDK dependency link resources. setZoomJSLib must be run at first
    // if (!china) ZoomMtg.setZoomJSLib('https://source.zoom.us/1.7.7/lib', '/av'); // CDN version default
    // else ZoomMtg.setZoomJSLib('https://jssdk.zoomus.cn/1.7.7/lib', '/av'); // china cdn option 
    // ZoomMtg.setZoomJSLib('http://localhost:9999/node_modules/@zoomus/websdk/dist/lib', '/av'); // Local version default, Angular Project change to use cdn version
    ZoomMtg.preLoadWasm();
    ZoomMtg.prepareJssdk();
    
    var API_KEY = 'YOUR_API_KEY';


    /**
     * NEVER PUT YOUR ACTUAL API SECRET IN CLIENT SIDE CODE, THIS IS JUST FOR QUICK PROTOTYPING
     * The below generateSignature should be done server side as not to expose your api secret in public
     * You can find an eaxmple in here: https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature
     */
    var API_SECRET = 'YOUR_API_SECRET';

Also are there any errors in the browser console?

Thanks,
Tommy

yashs018 · May 7, 2020, 6:48am

this console is return blank value.

chungjordan · May 8, 2020, 5:49pm

Hello, Tommy, could we have info. when we can get new web sdk build to fix IOS mobile browsers issue?

SpeakingPartner_Teac · May 8, 2020, 8:40pm

Hi @tommy,

I’m using a vanilla WebSDK install. No changes, other than adding my config values. Yes, the preload scripts are there, and the page works well on other systems/browsers that I have tested. There aren’t any errors in the console. As mentioned, and confirmed by @yashs018, the ZoomMtg.checkSystemRequirements() function doesn’t result in any output on iOS (using the iOS chrome://inspect tab). I’m using v1.7.6 of the SDK. Thanks!

jude.niroshan11 · May 12, 2020, 7:34am

I’m using WebSDK 1.7.7 and I have the exact same problems that described in this thread so far. Any solution or a suggestion?

elearningevolve · May 14, 2020, 5:17pm

Chrome version: 81.0.4044.124
iOS Version: 12.4.6
Vanilla Web SDK: 1.7.7

@tommy Having the same issue as mentioned by other users, I was also not getting any errors in console on Chrome and the page is just reloading with a blank screen, tried different iPhone devices with the same versions mentioned above.

Here are the steps through which I was able to see errors in the console.
Remove this line from JS
console.log(JSON.stringify(ZoomMtg.checkSystemRequirements()));

Now you’ll see this error in console.
LOG>>>>>>>> CREATE JSMEDIASKD INSTANCE <<<<<<<< ERRORTypeError: null is not an object (evaluating 'e.match(/version\/[\d.]+/gi).toString')

Please assist on this issue.

tommy · May 18, 2020, 11:36pm

Hey @elearningevolve, @jude.niroshan11, @SpeakingPartner_Teac, @chungjordan, @yashs018,

Relating to the Join Computer Audio on mobile, we do not support that yet.

As for the check system requirements not logging on mobile, I will have our Web SDK engineers investigate this.

Thanks,
Tommy

chungjordan · May 22, 2020, 10:16am

Hello @tommy Thanks,

Could we setup a schedule to find out the root cause which can’t join audio on IOS mobile, and could have a new build sooner or later after the investigation?

tommy · May 29, 2020, 4:36pm

Hey @chungjordan,

Please see version 1.7.8 which has fixed some of the safari issues:

https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy

Topic		Replies	Views
Web SDK on iOS for meetings Web	7	1606	August 21, 2020
Web sdk issue in IOS Meeting SDK	1	399	December 27, 2022
Meeting SDK for web doesn't work with iOS Web ios	14	911	September 17, 2023
WEB Sdk not showing "Join Audio Computer" on iPhone's Safari Web	17	2924	August 21, 2020
When will we have a web sdk build to fix IOS mobile browsers issue for join audio? Web	12	2115	June 23, 2021

Getting some issues iPhone device

Related Topics