Message send from web sendToAll(“Hey everyone”) is not received by mobile Client

Video SDK
1

Chat messages sent to all users not received by mobile clients using @zoom/react-native-videosdk,
This message is visible to all users joined via web clients.
chat.sendToAll(‘Hey everyone’)

However, mobile clients (React Native) using @zoom/react-native-videosdk do not receive this message.

Interestingly, when using the following code to send a message to a specific user, the mobile client does receive the message successfully.
chat.send(‘Hey participant’, userId);

the mobile client does receive the message successfully.
@vic.yang

2

Hey @adityaXenelsoft

Thanks for your feedback.

I mainly focus on the Video SDK Web, could you tag @ekaansh.zoom for help with this?

Thanks
Vic

3

Hi @ekaansh.zoom and @vic.yang,

I’m currently experiencing same issue where messages sent to “Everyone” from the web client are not received on mobile devices when using the latest version of the Zoom SDK (@zoom/videosdk-ui-toolkit).

However, this functionality works correctly in version 2.1.10-1, where messages sent to “Everyone” are successfully delivered to mobile users. Unfortunately, that older version lacks some of the newer features we need, which is why we’d prefer to use the latest SDK.

Could you please look into why this might be happening in the newer version? Let me know if any logs or further details are needed from my end.

Thanks in advance!

4

Hey @vic.yang ,

Actually, this issue is of Video SDK web, If i downgrade @zoom/videosdk-ui-toolkit version to “1.12.1-1” , it works fine .
I am getting this issue in new version 2.1.10-2

5

Hi Aditya Kumar,
Have you found any solution regarding the issue? If so, could you please share the POC or GitHub repository with me?
I’m currently facing some problems with the previous version “2.1.0-1” — when more than 7 to 8 users join, the video feature doesn’t work properly. Some users are experiencing video bubbling or glitches.

Thanks in advance!

6

Hi Team @vic.yang and @ekaansh.zoom ,

Have you found any solution for the issue where the “chat to everyone” feature is not working correctly on the web host of the new version? Specifically, when the host sends a message to everyone, the message is not received on mobile clients.

7

Hey @Rahul13

Could you share the platform and version used by the user in the session?

Thanks
Vic

8

Thanks for the reply, @vic.yang .

I’m using the Zoom Video SDK UI Toolkit (zoom/videosdk-ui-toolkit) with version 2.2.0-1 on the web.

For the mobile side (iOS and Android), I’m using @zoom/react-native-videosdk version 2.2.0.

Let me know if any compatibility issues or known limitations might be causing the problem. Appreciate your support!

9

Hi @ekaansh.zoom

Could you help test the react-native-videosdk? I tested the message interoperability between different versions of the Video SDK Web, and it works.

Thanks
Vic

10

Hi @vic.yang ,

Could you please share the SDK version you used that works for both web and mobile platforms? Also, can you confirm the versions used on the mobile side (iOS and Android) so I can cross-check with my implementation? Also i can share my POC of mobile that i am using in react-native.

I am using React JS on web and on mobile React Native

Additionally, I noticed that the activity for @ekaansh.zoom has been inactive for the past 5–6 days. Could you kindly assign another person to help verify this on your side as well?

11

Hi Team, some updates on this topic:

I was able to test Web SDK "@zoom/videosdk": "^2.2.0" & React Native SDK "@zoom/react-native-videosdk": "^2.2.0". This combination works for both send and sendToAll:

// from Web SDK
    chat.sendToAll('SENDALL');
    chat.send('SEND ONE', user.userId);
// on RN SDK
    const chatReceive = zoom.addListener(EventType.onChatNewMessageNotify, async (event) => {
      console.log("message", event);
    });

However, using Video SDK UIToolkit v2.2.0-1 I do see that when you send a message to Everyone from Web it’s not received on the React Native SDK. I’ll create a thread internally to raise this as an issue. Thanks for flagging this, we’ll fix it soon.

12

Thank you @ekaansh.zoom for the reply

13

Hi @vic.yang and @ekaansh.zoom ,
Have you been able to find any solution for it?

14

Hi @Rahul13, we’re tracking to fix this in the 2.2.5-1 release that should be out soon.