Web SDK in-meeting chat messages not sending

Description
Chat messages sent through the Web SDK 1.7.8 (sent to “Everyone”) are not received by the other participants using the Web SDK or native macOS app. Messages sent from the native macOS app are received by the Web SDK clients.

Error
Chat messages from Web SDK clients are not being received by other clients.

Which version?
Web SDK 1.7.8

Additional context

The client is embedded in an iframe.

Usage of the SDK:

			ZoomMtg.init({
			leaveUrl: 'leave.html',
			isSupportAV: true,
			success: function () {
				ZoomMtg.join(
					{
						meetingNumber: meetingNumber,
						signature: signature,
						apiKey: API_KEY,
						userName: email,
						userEmail: email,
						passWord: "",
						success: function(){
							console.log('join meeting success');
						},
						error: function(res) {
							console.log(res);
						}
					}
				);
			},
			error: function(res) {
				console.log(res);
			}
		});

Hey @b_ting,

Are you seeing any errors in the browser console when trying to sent the messages?

Thanks,
Tommy

Hi Tommy,

No errors or messages from the console.

I also see the messages getting passed up through the WebSocket connection, and there’s a response from the server shortly after.

Thanks,
Brad

Hey @b_ting,

Can you try using the latest version 1.7.10 to see if that fixes the issue?

Thanks,
Tommy

Hi Tommy,

Tried on 1.7.10 with same results.

Here’s a screenshot of what I’m seeing:

Let me know what other info I can provide.

Thanks,
Bradley

Hey @b_ting,

Can you double check you have the Chat setting turned on for the Web SDK host?

Thanks,
Tommy

Hi Tommy,

Yes, this is the chat setting for the host:

Thanks,
Bradley

1 Like

Thanks @b_ting,

Our Web SDK engineers are looking into the issue. (CS-2159)

I will get back to you with an update.

-Tommy

1 Like