Mic from attendee is not working on Zoom Webinar SDK. Please, help

Meeting SDK Web
1

Description
Mic from attendee is not working on Zoom Webinar SDK. However, audio on Zoom meeting are working fine with same setting.

Error
zoom-meeting-1.9.9.min.js:2 [Deprecation] The ScriptProcessorNode is deprecated. Use AudioWorkletNode instead. (Enter Audio Worklet  |  Web  |  Google Developers)
1502_js_media.min.js:1 The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page.
1502_js_media.min.js:1 The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page.
1502_js_media.min.js:1 Uncaught (in promise) DOMException: play() failed because the user didn’t interact with the document first.

Which Web Meeting SDK version?
version 1.9.9

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Allow Attendee to speak
  2. Mic icon appear
  3. Host be able to speak
  4. Attendee can hear but cannot speak

Screenshots

Device (please complete the following information):

  • Chrome Version 94.0.4606.61

Additional context
Add any other context about the problem here.

2

Hey @educathai ,

Has the webinar attendee unmuted themselves?

Thanks,
Tommy

3

Yes, it unmute and I try with Zoom meeting it work fine.

4

Greeings, @educathai,

Thank you for sharing this information and resource. As a follow up, can you share the exact settings that are enabled which worked on Zoom Meeting but not Webinar ? Also, are you able to check the audio metrics on the zoom dashboard ? If so, did you observe any high latency or high packet loss during the meeting ?

Thanks,
Donte

5

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