Mic not working on Google Glass

Hi There,

We are using zoom SDK on google Glass, but we are facing issue with Mic that we cannot hear anything from Glass while speaking. but we have tested same app on phone, its working fine on Android Phone.

here is tech specs of google glass which we are using for reference

Hi @jovy,

Can you please confirm whether or not you have granted the RECORD_AUDIO permission on the Glass device? Also, are you able to see that the user joining the meeting on that device has successfully connected to the meeting audio?

Thanks!

hi @jon.lieblich ,
yes we have granted permission and also when we join meeting it says using device audio.

hi @jon.lieblich in logs we notice folloowing error only on google glass but not on phone

AudioRecord: start() status -38

can you please help on this ?

Hi @jovy,

Thanks for confirming. Can you please provide the encrypted SDK logs so that we can see exactly what is going on?

Thanks!

Hi @jon.lieblich
here is link for log files.
please check and let me know about it.

Thanks,

Hi @jovy,

There are multiple log files present in that link. Can you please confirm which one has the audio issue present?

Thanks!

hi @jon.lieblich ,

all of them has audio issues you can refer anyone

Thanks for confirming! We’ll investigate and let you know once we have any updates.

Hi @jovy,

The logs provided do not seem to contain meeting information. Can you please try reproducing on the latest SDK version and provide the logs from that?

Thanks!

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