Microphone is not automatically detected after disconnecting and connecting microphone

Meeting SDK Web
1

Description
Unable to unmute audio anymore after disconnecting and connecting an external microphone.

Error
After disconnecting and reconnecting an external microphone, an error Your browser is preventing access to your microphone. is encountered when attempting to unmute.

Which version?
1.8.0 and 1.8.5

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join meeting and select Join Audio by Computer
  2. Unmute (microphone should be external and the only audio output of the device)
  3. Disconnect external microphone while still unmuted
  4. An exclamation point is shown on the microphone icon
  5. Reconnect external microphone
  6. User can no longer unmute

Screenshots
microphone_error

Device (please complete the following information):

  • Device: Windows
  • Browser: Chrome
2

Hey @remalyn_basco ,

Thanks for reporting this issue. Can you confirm that you are serving your site over https?

-Tommy

3

hello @tommy

Yes it is over https.

Just to be clear, this only happens if the external microphone is the only audio output of the device (no built-in microphone installed).

Additional information, when above issue is encountered, app can only detect the external microphone again if the user Leave Audio then Join Audio by Computer again.

Thanks!

4

Hey @remalyn_basco,

Thank you for the update. I attempted to reproduce this issue on my end but wasn’t able to do so. Are you running the Web SDK in an iframe? Does this happen with every browser that you use or just Chrome?

Would it be possible to share a public git repo demonstrating this issue?

Thanks,
Max

1 Like
5

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