Re: Microphone is not automatically detected after disconnecting and connecting microphone

Description
Unable to unmute audio anymore after disconnecting and connecting an external microphone.

Error
After disconnecting and reconnecting an external microphone, an error Your browser is preventing access to your microphone. is encountered when attempting to unmute.

Which version?
1.8.0 and 1.8.5

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join meeting and select Join Audio by Computer
  2. Unmute (microphone should be external and the only audio output of the device)
  3. Disconnect external microphone while still unmuted
  4. An exclamation point is shown on the microphone icon
  5. Reconnect external microphone
  6. User can no longer unmute

Screenshots

Please check the video at Remalyn Basco / Mic Not Detected Video in Zoom · GitLab when the issue is encountered. Note that when both mic and camera shows an exclamation point, that is the part where user removed the only microphone and camera of the device.

Device (please complete the following information):

  • Device: Windows
  • Browser: Chrome

Additional context
Note that we don’t run the Web SDK in an iframe. And our users would only use Chrome for the Zoom web SDK.

Hey @remalyn_basco,

Thank you for reaching out to the Zoom Developer Forum. Please test this with the latest version of the SDK (1.9.0) and let us know if the issue persists.

If so, does refreshing the page resolve the issue? I’m thinking this is related to Chrome behavior rather than something we are able to change on our end.

Thanks,
Max