Migration to granular scopes failed, need help from Zoom

We attempted to migrate our app [1] to granular scopes. It is working for the Development version of the app, but the Production one, even after migration, is still returning the classic scopes when new users authenticate. The migration docs say:

You do not have to resubmit your app for review and approval if you are only migrating classic scopes to granular scopes or reducing the number of required scopes.

So I’m not sure what else we should do. We are ready to complete the migration but the process just isn’t working the way the docs suggest it should have. Can you please advise?

Patrick

[1] For some reason this forum software says I can’t include links in posts (!?) so I’ll provide the details here: the name of the app is “Reclaim.ai” and the ID in the marketplace is “D3A_NK_BSHKamNJzJXbBiA”. Perhaps the software will let me submit this: https://marketplace.zoom.us/apps/D3A_NK_BSHKamNJzJXbBiA

@Lightbody_DBX please ping me if there is no update after this week. I’ve raised a request internally for this.

Ref: ZSEE-202287