Hello! We’ve been experiencing strange issues for the last couple of weeks with Zoom webhooks. It seems that sometimes the webhook events of our OAuth connected clients (app: Marvelous) are not coming through. When they disconnect and reconnect via OAuth, webhook events for their events start work…

Though the stated resolution in that other thread is: This is resolved for us now. The issue was infact that we weren’t including the intermediate certificate chain. My only guess is that zoom started checking for this last month as it was previously communicating use the cert. This site was helpf…

Thanks @cedric-swivvel I sent you a private message earlier today, could you please follow up there so you could provided more detailed information

Where do I find private messages? I was keeping an eye on my Zoom Developer Forum notifications and my email but I never saw anything about a private message.

let me send you another one to see if you get a notification this time @cedric-swivvel

We also checked and our certificate chain is fine. This is hardly a certificate issue on our sides. If that were the case, all webhook events would be missing. Also, it wouldn’t explain why it starts working again after an OAuth reconnect. Could some of your webhook-sending worker nodes be havin…

Another related thread: [image] How can I see the logs of webhooks in an OAuth app? API and Webhooks Hello, I’ve an OAUth app in the Zoom Marketplace called Kavi. It’s been working ok, but now my API is not receiving the webhooks events (recording.completed event). I don…

Thanks @jenniferb I am currently looking into this

@elisa.zoom thank you. Would you be able to inform us of any progress made so far? Also, is there a way for us to access the webhook logs in any way? API is fine.

I will let you know as soon as I hear back from Engineering. Here is the Get webhook logs endpoint that could help you monitor this issue [image] Zoom Marketplace API API Reference for /docs/api/rest/reference/marketplace/methods

Update: we heard from someone in Zoom engineering that this issue isn’t happening to other customers (at least not broadly), so that it is likely on our end. I don’t know exactly how it is happening on our end, but I decided to try putting Cloudflare in front of our site so that Zoom webhook reques…

Missing webhook events - meeting.started

API and Webhooks

jenniferb (Jeni) August 24, 2023, 10:04am 24

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Missing webhook events - meeting.started

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