Mobile App/Zoom SDK Timeout

Meeting SDK
1

Description
The timeout for the MyChart Mobile (LiveWell) App was changed from 20 minutes to 60 minutes in order to make sure patients were not getting kicked out of LiveWell/Zoom visits. Is there a way we could force the session to stay open while the Zoom visit launched by the Zoom SDK was active, Is there a solution to keep the App Active so it does not timeout while the zoom video visit is being conducted?

Which Client Mobile SDK version?
On Android we are using [v5.2.42043.1112]
and in iOS we are using [v5.2.42037.1112]

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

  • Device: Android and iPhone App
2

Hey @jeremey.burton,

Thanks for using the dev forum!

To make sure I am understanding you correctly, is the app timing out or the Zoom meeting timeout?

Thanks!
Michael

3

The app times out because Zoom never tells it to stay alive/active. That is what we are hoping for is a solution where Zoom can report back to our app to tell it it is still active. Thank you for the reply.

4

Hi @jeremey.burton,

Is there an SDK error code at a certain point that you are seeing which indicates something timed out? Apologies, but it is still not clear what specifically within your app is timing out.

Thanks!