My developer is not able to access the app/webhooks that are already set and he created. I can see them

API and Webhooks Meetings
1

Description
My developer created the app and can no longer access it.

Error?
The full error message or issue you are running into, where applicable.

How To Reproduce
Steps to reproduce the behavior:
1. Developer logs in
2. App is gone (no access)
3. My admin account sees the app

2

Hi @CaseyFisher
Thanks for reaching out to us and welcome to the Zoom Developer Forum.
Could you please share with me the name of the app so I can look into this

3

The name of the app is ‘TSIC’. My developer built the app and no he can’t access it from his typical login. I did a chat with the Zoom Customer Service, who was unable to resolve so they asked me to open a ticket here.

4

Thanks @CaseyFisher
I will send you a DM for more details

6

Does your application owner’s role have the Role Settings; Advanced Features; Zoom for developers permission? Find and set these role permissions in Admin; User Management; Roles and edit the role that is used by the application owner. There is a temporary banner in this forum explaining this change:

Attention Developers: We are upgrading legacy apps (OAuth, Zoom App, Team Chat App, M-SDK) to the new general app build flow over the next month [June 2025]. This won’t affect existing app functionality or subscribers, but it will give you access to enhanced features and a streamlined developer experience. To edit or build with the new flow, you’ll need the ‘Zoom for Developers’ permission, ask your Zoom admin if you don’t have it yet.

1 Like