No permissions to download "archived" recording from sub-account

I am trying to download “archived” recording from sub-account but receive html-page with “No permission”.

The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Account level OAuth App. Scopes recording:master, recording:read:admin, recording:write:admin are granted(together with other, needed for my app).

How To Reproduce (If applicable)

Hi @maksym.stasiuk-ext ,

Were you experiencing this issue before? Assuming you are the account owner or have Admin role settings, can you confirm if archiving is enabled?

Can you submit a support request with the full request body and account credentials information please? Link this thread in the body of the ticket.


I was testing for the first time - I do not know if it worked before.
Yes, archiving is enabled(otherwise I would not get “download URL” from
Ok, created request.

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