None loading Zoom meeting

Meeting SDK Web
21

I’m glad to hear that was helpful!

Let me know if my comment helps @joesmittykingolam

Max

22

This issue is easy to reproduce on Firefox OSX using Zoom WebSDK 1.9.6. It works fine on Chrome and Safari but always bombs on Firefox. And I’m not using an iframe.

23

Here’s my steps to reproduce:

24

I was able to fix the websdk-sample-react app by setting disablePreview: true when calling ZoomMtg.init. So something like this:

    ZoomMtg.init({
      leaveUrl: leaveUrl,
      disablePreview: true,
...
1 Like
25

Hey @nhartner,

Thanks for sharing your insight and steps to reproduce the issue! I’ll investigate further on my end and reach out to our engineering team. Based on that information, this does sound like a bug recently introduced.

Thanks,
Max

26

I will join in saying i’m encountering the same issues. ZoomMtg.init(.. results in

image
image1299×224 29.8 KB

… I am unable to get around this problem. All of my code is strictly based of the SDK examples.

27

Additionally, if I wait until the browser presents me with the option to allow video and audio, I do not encounter the errors, however I am presented with

image
image785×516 12.2 KB

28

Dear future users… Create a JWT app. Don’t create a Web SDK app. Even though it doesn’t make sense. Here is what you will see when you create a JWT app…

image
image1263×988 50.3 KB

29

@SigmaNursing That seems to be a separate issue but I appreciate that you shared your solution here! Thank you!

Max

30

Hey @nhartner,

Thank you for your patience. I’ve been tracking similar issues but it doesn’t seem they are related to what you are encountering here. After testing this out further on my end, I wasn’t able to reproduce the issue using your steps.

The only difference in my steps is that I’m using NPM instead of Yarn. That shouldn’t make a difference but the Readme does indicate that it was designed using NPM. The same is true if we look at the package-lock.json.

If that isn’t helpful, please send an email to developersupport@zoom.us with a link to this thread. We can set up a time to debug the issue live from there.

Thanks,
Max

31

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