Not able to join audio and video from iPad

[helloparent (Hello)]

Hi,
Not able to join the video and audio from my app on the iPad. I have shared the zoom sample app with DeveloperSupport@zoom.us. I did copy-paste code from my original app and created this sample app. I do not know why it is working in the sample app but not in the original app. Please suggest me a detailed solution, I struggling with this issue for more than 2 weeks.

[helloparent (Hello)]

This is the screenshot when running my app in iPad.

[Michael_Condon (Michael)]

Hey @helloparent,

Thanks for using the dev forum! It is nice to see you again
What is the ticket number for your developersupport thread? I am not seeing it on my end.

Thanks!
Michael

[helloparent (Hello)]

Hi Michael,
Please refer this ticket number.

[helloparent (Hello)]

Hi Michael,
Shared new app to DeveloperSupport@zoom.us using the same ticket through email.

[Michael_Condon (Michael)]

Hey @helloparent,

I see it now, thanks!

Michael