Not getting waiting room status in zoom Room CLI integration

API and Webhooks Meetings
1

Hello,
I am not getting participant’s waiting room status, when any participant joined the meeting it is directly showing as In_Meeting in response.

Device and Platform Description:
“Platform”: “Windows 10”
“Zoom Room Release”: “5.9.4345.0106”
“ZAAPI Release”: “1.1"

2

Hi @bharti.tiwari ,

Can you please share the documentation you referenced for the waiting room status behavior to help further troubleshoot? I am not seeing that in zStatus Call Status docs here.

Thank you,
Gianni

3

Hello @gianni.zoom ,
I am referring the same document shared by you. I am attaching some commands and responses with certain scenarios for your reference.

Scenerio 1 : Meeting initiated From Zoom

When Danish(Person in organization ) joined Meeting:

{“ListParticipantsResult”:{“audio_status state”:“AUDIO_MUTED”,“audio_status type”:“AUDIO_NONE”,“avatar_url”:"",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“ZRCUserChangedEventJoinedMeeting”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,“time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:true,“is_host”:false,“is_myself”:false,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16779264,“user_name”:“Danish Mohammad”,“user_type”:“NORMAL”,“video_status has_source”:false,“video_status is_receiving”:false,“video_status is_sending”:false},“Status”:{“message”:””,“state”:“OK”},“Sync”:false,“topKey”:“ListParticipantsResult”,“type”:“zCommand”}

=================
After user joined → when if we manually called ListParticipants

Command : zCommand Call ListParticipants

{“ListParticipantsResult”:[{“audio_status state”:“AUDIO_UNMUTED”,“audio_status type”:“AUDIO_VOIP”,“avatar_url”:"",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“None”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,"time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:false,“is_host”:true,“is_myself”:true,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16778240,“user_name”:“Pluto”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:true},{“audio_status state”:“AUDIO_UNMUTED”,“audio_status type”:“AUDIO_NONE”,“avatar_url”:” ",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“None”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,“time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:false,“is_host”:false,“is_myself”:false,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16779264,“user_name”:“Danish Mohammad”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:false}],“Status”:{“message”:””,“state”:“OK”},“Sync”:true,“topKey”:“ListParticipantsResult”,“type”:“zCommand”}

===============

Participant directly Joined-> not in waiting room

{“ListParticipantsResult”:{“audio_status state”:“AUDIO_UNMUTED”,“audio_status type”:“AUDIO_NONE”,“avatar_url”:"",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“ZRCUserChangedEventUserInfoUpdated”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,“time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:true,“is_host”:false,“is_myself”:false,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16780288,“user_name”:“Aditya Tawar”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:false},“Status”:{“message”:””,“state”:“OK”},“Sync”:false,“topKey”:“ListParticipantsResult”,“type”:“zCommand”}

Scenerio 2 : DANISH initiated the MEETING :

{“ListParticipantsResult”:{“audio_status state”:“AUDIO_UNMUTED”,“audio_status type”:“AUDIO_NONE”,“avatar_url”:" ",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“ZRCUserChangedEventJoinedMeeting”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,“time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:false,“is_host”:true,“is_myself”:false,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16778240,“user_name”:“Danish Mohammad”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:false},“Status”:{“message”:””,“state”:“OK”},“Sync”:false,“topKey”:“ListParticipantsResult”,“type”:“zCommand”}

Aditya Enterted Meeting (In Waiting Room)

{“ListParticipantsResult”:{“audio_status state”:“AUDIO_UNMUTED”,“audio_status type”:“AUDIO_NONE”,“avatar_url”:"",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“ZRCUserChangedEventUserInfoUpdated”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,“time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:true,“is_host”:false,“is_myself”:false,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16780288,“user_name”:“Aditya Tawar”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:false},“Status”:{“message”:””,“state”:“OK”},“Sync”:false,“topKey”:“ListParticipantsResult”,“type”:“zCommand”}

WHEN WE HAVE CALLED MANUALLY LIST PARTICIPNAT

{“ListParticipantsResult”:[{“audio_status state”:“AUDIO_UNMUTED”,“audio_status type”:“AUDIO_VOIP”,“avatar_url”:"",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“None”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,"time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:false,“is_host”:false,“is_myself”:true,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16779264,“user_name”:“Pluto”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:true},{“audio_status state”:“AUDIO_UNMUTED”,“audio_status type”:“AUDIO_NONE”,“avatar_url”:” ",“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“None”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,“time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:false,“is_host”:true,“is_myself”:false,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16778240,“user_name”:“Danish Mohammad”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:false},{“audio_status state”:“AUDIO_MUTED”,“audio_status type”:“AUDIO_NONE”,“avatar_url”:””,“camera_status am_i_controlling”:false,“camera_status can_i_request_control”:false,“camera_status can_move_camera”:false,“camera_status can_switch_camera”:false,“camera_status can_zoom_camera”:false,“can_edit_closed_caption”:false,“can_record”:false,“event”:“None”,“hand_status”:{"is_raise_hand: ":false,"is_valid: ":“on”,“time_stamp: “:“0”},“isCohost”:false,“is_client_support_closed_caption”:false,“is_client_support_coHost”:false,“is_host”:false,“is_myself”:false,“is_recording”:false,“is_video_can_mute_byHost”:true,“is_video_can_unmute_byHost”:true,“local_recording_disabled”:true,“user_id”:16780288,“user_name”:“Aditya Tawar”,“user_type”:“NORMAL”,“video_status has_source”:true,“video_status is_receiving”:false,“video_status is_sending”:false}],“Status”:{“message”:””,“state”:“OK”},“Sync”:true,“topKey”:“ListParticipantsResult”,“type”:“zCommand”}

4

Hi @gianni.zoom ,
May I request for an update please.

5

Hi @bharti.tiwari ,

I am not seeing a parameter for waiting room status. Is this something you were seeing before? If so, can you please share a sample response when you’ve previously encountered this?

Thank you,
Gianni

6

Hello @gianni.zoom ,

Thanks for your response.

We haven’t seem this, that’s why we are asking to help us out with it to identify in our app which participants are in waiting room.
Please suggest how we can achieve this.

7

Hi @bharti.tiwari ,

The next best step would be to please open a support ticket with the request/responses and documentation. Please share your previous successful API response behavior and the new behaviors.

Thank you,
Gianni