ZR-CSAPI Hand Raising notification issue

API and Webhooks
1

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Description
Zoom Room running 5.6.3(2614.0425) is not sending ListParticipantResult notifications when a participant’s hand is raised or lowered. As such, we have no way to determine participant hand status when it changes.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
ZR-CSAPI

Which Endpoint/s?
Zoom Room running 5.6.3(2614.0425)

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Have participant raise/lower hand
  2. No Notification is sent from the Zoom Room
2

Hi @ndorin,

Thanks for raising this with us. Can you please send us an email at developersupport@zoom.us with an example Meeting ID, as well as device information? This will help us to take a closer look and share these details with our Engineering team.

Thanks,
Will

3

Hi Will,

In subsequent testing, we noticed some additional inconsistencies with the structure of the hand_status obejct in JSON formatted responses.

I created a new topic to capture them separately, but wanted to link it here:

https://devforum.zoom.us/t/zr-csapi-listparticipantresult-handstatus-object-property-issues/50715

4

Hi @ndorin,

Thank you for the cross post, we will take a look at the new thread.

Best,
Will

5

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