Not getting webhooks for Zoom user

Hello team,

I would like to ask for some assistance, please.

Could you let me know why we are not getting webhooks for Zoom user ID: “”,

“first_name”: “”,
“last_name”: “”,
“email”: “”,

Thanks in advance!

1 Like

Hi @velizar.stefanov,

Thanks for reaching out.

To clarify, how are you subscribed to webhooks? Are you using an OAuth app or a Webhook-Only/JWT app? If it’s the former, can you ensure that the user in question has the app installed?

If it’s the latter, please double check that your endpoint is publicly accessible and returns a 200OK response upon receiving Zoom payloads.

Let me know if there are any additional details you can provide.

Thanks,
Will

Thank you for your prompt response.

Find my answers below:

We are using an OAuth app. It is publicly accessible and returns a 200OK.

It works for every other user except for this one.

Please let me know if there is anything else I can provide you with.

Best,

Velizar

Hey @velizar.stefanov,

Can you confirm that the user has the app installed? If so, can you share the details of the App (Client ID) and the user (email or ID) with us at developersupport@zoom.us? We’ll be happy to take a closer look.

Thanks!
Will

Hey, Will.

Sorry about the late response.

Yes, I can confirm he has the app installed, I’ll send over the additional information. Thanks for that!

Best,
Velizar

Hi @velizar.stefanov,

Thanks for sending an email—I’ll follow up with you there directly shortly.

Thanks!
Will