Description
We are using the recording completed webhook to get recording information and to download recording for our customers. Our app was just approved and everything was working fine. However, we are no longer receiving calls from the webhook.
Error
We do not have any errors because we are not getting the calls
Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth app
Which Endpoint/s?
Recordings Completed event for a webhook
Thanks for the information. How should we proceed from here? We can send you which webhooks we are missing or should we wait till we hear more in the other thread?
@tommy Here is a list meeting ids and times we did not get webhooks.
Meeting Id : Time
241-608-7026 : Mar 27, 2020 09:42 AM
*********** : Mar 27, 2020 10:56 AM
*********** : Mar 27, 2020 11:04 AM
*********** : Mar 27, 2020 11:05 AM
*********** : Mar 27, 2020 11:58 AM
*********** : Mar 27, 2020 12:42 PM
*********** : Mar 27, 2020 01:20 PM
*********** : Mar 27, 2020 01:32 PM
*********** : Mar 27, 2020 02:18 PM
*********** : Mar 30, 2020 09:50 AM
*This post has been edited to remove any meeting / webinar IDs
Thanks Tommy. As a heads up, we serve a large amount of real estate companies. People are trying to still move to New places but agents cannot show houses. You will be helping a lot of people to continue in their life progress but helping us to reach a solution here. I’d estimate we serve 30% of the real estate industry and are adding a lot more. Much appreciation.
@tommy We are still not getting any of these webhooks. Can you see what url they are going to? We have the production url set up but the first thing it should be doing is logging that we received the webhook and we have not seen any come in.
Can you share your endpoint code that receives webhook requests so I can debug? Please also check any fire wall settings that may block post requests to your endpoint.
The webhook that we expected to fire is meeting.registration_updated.
Update: the meeting.updated webhook did not fire for this same user as well.
It is working fine for other users.
I can private message you the meetingID of a meeting that we expected this event to fire for, or the accountID if that makes it easier to test on your end.