Not receiving events for integrated account

[aruna1997 (ZoomDeveloper111)]

Hi,

We have a zoom marketplace published app, Rafiki.ai (product ClientId: REDACTED)

With one of the customers who has integrated with our app and we see 72 users in the organization (Account Id :REDACTED, Zoom Provider ID: REDACTED) of which 21 of them are licensed. We are not getting any meeting.created,ended, recording events for any of the meetings for this account. We dont have any issues with other customers using Zoom, Can you please help us identify the issue here?
this is a question for Developer support team. Please forward to the appropriate team. Also can you please raise the severity on the case as this is a Production issue

Thanks

[aruna1997 (ZoomDeveloper111)]

Is it possible to get an update on this? this is a high priority issue. We are not receiving webhook events for this customer (using zoom Enterprise)

[gianni.zoom (Gianni)]

Hi @aruna1997 ,

Please do not share sensitive application or customer information on a public platform. I’ve redacted those items from your initial post.

For missing API events, please follow the guidance here:

Guide: "We Are Not Receiving Webhooks As Expected" -- Here's What to Do!

Please reference this post first: https://zoomdevelopersupport.zendesk.com/hc/en-us/articles/360054379371-Not-receiving-Webhooks If this does not resolve the matter, open up a support ticket with the following: affected webhook types affected meeting and/or participant Id(s) account Id notification endpoint url(s) where webhooks are sent time frame of affected instances steps to reproduce screenshots of errors (if applicable) Thank you!

Thank you!