Not receiving zoom webhooks

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We are unable to receive meeting.participant_joined and meeting.participant_left for this particular PMI -[REDACTED], We are receiving other events like meeting started, completed. And we receive events for other users.

The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?

Which Endpoint/s?
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How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Screenshots (If applicable)
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Additional context
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Hey @pravin,

Please provide the app name where you are subscribed to these events and I’ll see what I can find.



Hey @pravin,

Thanks for following up. I looked into this and confirmed the host of the meeting has your app installed, has hosted a meeting with their PMI with more than 2 participants since the install date and that our logs show no events were sent out.

As a first step, I would have that user reinstall your app, if possible. If that doesn’t help, please send an email to with a link to this thread.


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