Not receiving zoom webhooks

Using this template helps us debug your issues more effectively :slight_smile:

Description
We are unable to receive meeting.participant_joined and meeting.participant_left for this particular PMI -[REDACTED], We are receiving other events like meeting started, completed. And we receive events for other users.

Error
The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

Hey @pravin,

Please provide the app name where you are subscribed to these events and I’ll see what I can find.

Thanks,
Max

@MaxM
App Name - IMSTRONG
https://marketplace.zoom.us/apps/BBo7nzFpQgKURhSF_sEbEQ

Hey @pravin,

Thanks for following up. I looked into this and confirmed the host of the meeting has your app installed, has hosted a meeting with their PMI with more than 2 participants since the install date and that our logs show no events were sent out.

As a first step, I would have that user reinstall your app, if possible. If that doesn’t help, please send an email to developersupport@zoom.us with a link to this thread.

Thanks,
Max