Not receiving meeting ended notification

Hello,

I have created a chatbot application with event subscription enabled and the following event types added:
Start Meeting
End Meeting
Participant/Host joined meeting
Meeting sharing started
Meeting sharing ended

I get all notifications except for Start and end meeting. I can deduce the start meeting time from the meeting joined notification. But end meeting is missing. Please let me know if I missed something.

Hello, @ps40,

Can you provide us the following so that we can further investigate?

  1. Developer Email
  2. Meeting ID
  3. App ID

Thanks

Hello,

Thanks for the quick response

  1. prashant@thetalake.com
  2. 3454782326 ( uuid: oMuDbhdERH22dg8T1d/Z4g== )
  3. I0zVIjFqSNWOgWKIOrWwBA ( this is the client id)

Also, earlier in the day I was not getting any notifications when the meeting ended. Now, I get a participant left notification. Maybe now I can use this to check if the user who left is the same as the organizer, then we can end the meeting.

Thanks

Hi @ps40,

Following up, we’ve alerted our Engineers to take a look at your issue and will follow up with you as soon as we hear back from them.

Thanks

@Michael_Purnell thanks for the update

Hi @ps40,

We took a look at your account, the reason you’re not receiving the webhooks is because your account is a basic account. You will need to upgrade your account to receive the webhooks.

Thanks

Hello,

I have moved my account to the pro account and it is working now.

Thanks

2 Likes

Hi @ps40,

We’re glad that you go it working now. Let us know if you need anything else.

Thanks