We receive recording.completed webhooks ok in our development system, but not our production system. Our production system does receive other webhooks ok. We haven’t checked exhaustively, but it seems our production system receives all webhooks ok except for recording.completed events. Yes, we are waiting long enough, over 12 hours.
We have tried toggling the event subscription setting in the production app’s registration and also tried reconnecting our test zoom account to our system, but our efforts to find a fix are not working.
Hi @RobertYeager, for some clarity, does your production environment receive other webhooks from Zoom? Or is it just this app which is not delivering requests. Can you check the webhook logs from this app and see if they are firing but are not delivering?
What does that mean? This is a registered OAuth app. We have your provided API keys. We enable scopes and features like webhook events. Customers connect their accounts via OAuth .
Can anybody on your team help to determine if your system is attempting to send our system those events? This seems to be your bug, as our system is receiving other events just fine.