Not receiving zoom recording complete webhook

API and Webhooks Meetings
1

Not receiving zoom recording webhooks after fetching new acsess and refresh token.

2

Hi @sidharth1
Thanks for reaching out to us
Could you please share with me a meeting ID and the name of the app that you are using to receive events please

3

Hi there !
Hope your doing well. My name is waqar and I am using zoom from last 2 years. Zoom services are always amazing but Last week I was delivery a online lecture to my college on Do deer eat mums. I completed my lecture with recording and saved it. A few hours ago one of my student asked for recording I shocked to see my recording was missing. But it was not happened only one I face it in 2 time after. please help me how I can solve this issue?
Best regards : Waqar

4

Hey @waqarmirwaqarmir67
Did you try to download the recording via API? If not, please reach out to support here:
https://support.zoom.us/hc/en-us

5

Hi @elisa.zoom the meeting_id is 86778814146 and I am using Exlyapp for zoom to get the recording webhooks from the meeting. It is also happening for other users also randomly.

6

Do you have the meeing uuid for the instance that did not get the recording.completed event? It looks like this is a recurrent meeting @sidharth1

7

@elisa.zoom meeting_uuid for the instance of meeting which did not get recording.completed event was TV2I3bcpSu6QpJnxkYHJSg== .

1 Like
8

@elisa.zoom any updates on this?

9

Hi there!
I will send you a private message with more details about this but I heard back from our team and it looks like we delivered all events to your endpoint