Description
We had a meeting that have started at Nov 22, 2020 02:29 PM and finished at 03:15 PM (data from zoom dashboard, I will send you meeting ID by mail).
We have enabled webhook to receive recordingcompleted event (and it usually works correctly for other meetings).
Cloud recording was enabled too and I am able to see that chat recording is present in zoom cloud (Recording management page), but we did not received any webhooks.
I have checked webhook logs and it seems that the webhook recordingcompleted is not present for this meeting.
We have redownloaded manually the recording, so we do not issue about getting the data, but we would like to know why we did not received webhook to prevent this problem from happening again.
Can you kindly check what is the reason for that please ? Thank you.
Error
No error, we did not received webhook for recording completed event.
Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook
Which Endpoint/s?
Recording completed event
How To Reproduce (If applicable)
Rarely happen, do not know how to reproduce
There is currently a known fault with some of Zoom’s services such as the Cloud Recording Service.
Issues displaying live meeting information in Dashboard and Reports
We have identified an issue causing users to experience issues displaying live meeting information. We will continue to provide updates as we have them.
A subset of customers may also be experiencing issues accessing Webinar Registrations links and may see a delay in accessing information in dashboards and reports, as well delays in access to cloud recording links.
This incident affects: Zoom Website (Zoom Dashboard & Reporting, Web Portal), Zoom Developer Platform (Webhooks), and Cloud Recording.
