Not support join registration meeting from web. (3,000)

Description -
Mentor is able to start the meeting, But atteendee is getting error as below -
Not support join registration meeting from web. (3,000)

Browser - Chrome

Before this it was working fine, we have not changed anything. Can you please check the issue.

As we have to urgent start classes by friday.

Hey @rohit,

Can you please provide a screenshot, and the registration link?

Thanks,
Tommy

Hi,

I am facing an issue with mac system.

I have mac os catalina, here i am not able to join the class. Only join meeting loader is coming.

We are using iframes to join the class. Is it mac issue compatibility of something else?

Please find the attached screenshot.

Hey @rohit,

Please provide more details like your iFrame code, and the browser you are trying to join with.

Do you see any errors in the console?

Thanks,
Tommy

No i did not checked in console.

Browser chrome latest version

Hey @rohit,

Thanks for sharing the browser.

Next time this happens please check the browser console and record any errors you see and post them back here.

Thanks,
Tommy

Actually this scenario is coming to our client.

And the client is not technical, so can’t you help with console info

Hey @rohit,

I would still need details like meeting ID.

This could also be a connection / network issue on your clients end. Please help debug with them.

Thanks,
Tommy

Hi

I’ve received the same error message today - I have raised the issue via Zoom support, but I thought I’d mention it in here too.

All users from one customer received this error message, but attendees from another customer were able to access with no issues.

Those who received the error have been on Zoom meetings with us before.

Meeting ID - 927-233-3574

Hey @glenn.jones, thanks for posting and using Zoom!

What error are you seeing?

Currently we do not support registration for the Web SDK.

Duplicate post:

Thanks,
Tommy