Using this template helps us debug your issues more effectively
Description
Today i want to establish a new test OAuth Connection. I set it up the same as last month’s and my program hasn’t changed either. But now I always get the following error.
Error
I have only the Error Message at the Zoom Site.
“Ungültige Kunden_ID: XkxoEqF0Q7SSon37hwrRpA (4.702)”
in English "Invalid Costumer_ID:…
Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth
Screenshots (If applicable)
Have you change the procces?
As I said, last month I was able to set up another one without any problems.
Although I had copied the client_id directly from the Zoom → Development → App Marketplace → Manage → ‘My App’.
That’s why I don’t understand the message in the second post. The client_id exists!
And as I have already written, a month ago it was still working.
Something must have changed in the last month regarding the OAuth login.
Unfortunately, there is no explanation about this in the following instructions.
Can anybody help me? It is very important for me and the university I work for. We have several thousand ZOOm licenses and we want to manage them with our own program.
Thank you for providing more information on the issue that you’re seeing. Please make sure that you are attempting to install the app as a user that is under your account as this is required prior to publishing an app. You’ll also want to make sure that you aren’t logged in to zoom.us as a different user than you expect.
I’ll note that for the redirect URI, that must be a publicly accessible URL for the OAuth flow to work so using locahost here will cause issues but I don’t think that’s the cause of the error that you mentioned.
If that isn’t helpful, please send an email to developersupport@zoom.us with a link to this thread. In that email, please include the email of the user that is attempting to install this app and we’ll investigate further.