We’re requesting a feature to ensure all Zoom cloud recordings consistently display Gallery View, including participants without video enabled. Currently, if a participant has their camera off but speaks during the meeting, the recording defaults to Active Speaker View, hiding other attendees. This behavior creates gaps in visibility and undermines the purpose of having a complete record of all participants.
Key Issue:
- Even with settings like “Record gallery view with shared screen” or “Record active speaker, gallery view, and shared screen separately”, non-video participants do not appear in cloud recordings when speaking.
- Local recordings support this functionality, but we rely on cloud recordings for accessibility and compliance.
Why This Matters:
For our use case (legal and compliance purposes), it’s critical to have every participant visible at all times, regardless of camera/microphone status. The current workaround (local recording) is not scalable for our needs.
Request:
- Add a toggle in Zoom settings to force Gallery View in cloud recordings, ensuring all participants (video/no video) are displayed.
- Ensure this view persists even when non-video participants speak or share screens.
This aligns with a prior support ticket TS1731631 where your team confirmed this limitation and suggested submitting a feature request.