Participants list empty in Report even though there were 23 participants

Meeting SDK Web
1

Description
I want to view the Report for Participants in my Zoom meetings from 12th jan to 15th Jan plus 18th jan 2021 (just 5 meetings in total, each lasting approx 30 to 50 mins).
I can see the reports for 12, 13, 14 no problem but then the report for the 15th jan is blank, even though I know I had the meeting, the start and ending time is recorded in Zoom and it tells me there were 23 participants. The report for the 18th is fine too.
What do I do to see the report for the 15th with all participants?
Thank you
attyflin36

2

Hey @attyflin36,

Thank you for reaching out to the Zoom Developer Forum. Just to clarify, you see this issue when you’re in the Zoom Web Interface, is that correct? If so, I recommend reaching out to our Customer Support Team as they will be able to assist you directly.

Let me know if that helps.

Thanks,
Max

3

Thanks Max,
I went back and found the recording so I was able to fill out my attendance sheet from that. All other meetings from 12th Jan up till 2nd Feb were fine, so perhaps if it happens again I will contact the Customer Support Team.
I found the Bot no help and I found a similar query to mine from Oct 2020 in this forum, so I posted in here. I could not find any link to a Customer Support team other than the Bot, so thank you for that.
Yours sincerely,
Attyflin36

4

Hey @attyflin36,

I’m glad to hear that was helpful! Feel free to reach out if you encounter any further issues or questions related to the APIs, Webhooks or SDKs.

Thanks,
Max