Participants with duration 0 seconds

My application fetches participants on webinar.ended event. Lots of participants have duration 0 and start time equal to leave time. Some time later, those participants do get valid duration, start\leave times.

Is this expected behavior? If so, is there any way to determine when the participants data is complete?

Hey @hsintegration,

Thanks for reporting this, can you private message me the effected webinar IDs so I can look at the logs?

Thanks,
Tommy

Hey @tommy! I’ve sent you a few webinar IDs. Thanks for looking into this issue.

If the bug is confirmed, it would be great if you could provide some fix ETA. We have quite a few customers who rely on participants data.

Hey @hsintegration,

Thanks for sending them, we will investigate asap. (ZOOM-152803)

-Tommy

Hey @hsintegration,

Are you still seeing this issue?

If so, please send me the latest webinar IDs so we can investigate. The old ones have expired and we didn’t get to check them in time.

Apologies,
Tommy

Hey @tommy,

Yes, the issue is still relevant. I see lots of 0 duration participants across different webinars. Here are some of them logged yesterday:

Webinar ID 980874164, Webinar UUID 6DEOgA6dSseiWoI8uUid/w==, 13 participants

[Participant{id=j03tJDjrRZWDJx_Af1inKg, userId=33555456, name=sobana, userEmail=sobana.rashmi@globalschoolsalumini.org, joinTime=2020-05-12T23:57:34Z, leaveTime=2020-05-13T00:12:56Z, durationSeconds=922}, Participant{id=jS0bevFDQUeWX7Xtesyzkw, userId=33556480, name=Tokai, userEmail=tokai.hashiba@globalschoolsalumni.org, joinTime=2020-05-12T23:57:35Z, leaveTime=2020-05-13T00:12:54Z, durationSeconds=919}, Participant{id=aP-NY3sLRm-69AQEA_lDIQ, userId=33557504, name=Sena, userEmail=keikotanaka.527@gmail.com, joinTime=2020-05-12T23:59:42Z, leaveTime=2020-05-13T00:12:48Z, durationSeconds=786}, Participant{id=mgFrgEcGSuKlOrflR_xNtw, userId=33558528, name=Prajit, userEmail=prajit.ramkarthik@globalschoolsalumni.org, joinTime=2020-05-13T00:00:28Z, leaveTime=2020-05-13T00:12:45Z, durationSeconds=737}, Participant{id=xwsYAFa8SkKjxCxZ6M8CcQ, userId=33559552, name=khadhija, userEmail=khadhijasalma.hussainsajath@globalschoolsalumni.org, joinTime=2020-05-13T00:01:40Z, leaveTime=2020-05-13T00:12:11Z, durationSeconds=631}, Participant{id=k1b5C22WSSC9O1f1GHA4kg, userId=33560576, name=⭐Anna Nibu⭐, userEmail=smitha_nibu02@yahoo.com.sg, joinTime=2020-05-12T23:57:50Z, leaveTime=2020-05-13T00:12:55Z, durationSeconds=905}, Participant{id=4ZNu-w1hQWaixfXFsPREfQ, userId=50332672, name=Pablo Usui, userEmail=rangdeyoko@gmail.com, joinTime=2020-05-12T23:57:34Z, leaveTime=2020-05-12T23:57:34Z, durationSeconds=0}, Participant{id=ihlvNI50TsicBg-QUonc1A, userId=50333696, name=Kaname¥Koike(小池 要), userEmail=kaname.koike@globalschoolsalumni.org, joinTime=2020-05-12T23:57:50Z, leaveTime=2020-05-12T23:57:50Z, durationSeconds=0}, Participant{id=_QymIMGAT7yoOl57TNgOrw, userId=50335744, name=Shreya Hunachgiry, userEmail=shreya.hunachgiry@globalschoolsalumni.org, joinTime=2020-05-13T00:01:49Z, leaveTime=2020-05-13T00:01:49Z, durationSeconds=0}, Participant{id=hNxKxv8-RlCZdpP91HALwg, userId=67109888, name=Ariav Karikalan, userEmail=a@gmail.com, joinTime=2020-05-12T23:57:39Z, leaveTime=2020-05-13T00:12:56Z, durationSeconds=917}, Participant{id=XszvKoncQp-nPYc8DgAegA, userId=67110912, name=yuua kakehata, userEmail=yuua.kakehata@globalschoolsalumni.org, joinTime=2020-05-12T23:58:13Z, leaveTime=2020-05-13T00:12:55Z, durationSeconds=882}, Participant{id=NqGhUKdoR3aYVTc-5JUI4A, userId=67111936, name=Churry Sakuma, userEmail=aki_c_s@yahoo.co.jp, joinTime=2020-05-13T00:03:24Z, leaveTime=2020-05-13T00:12:55Z, durationSeconds=571}, Participant{id=yUHBTIGITNyUAqDV47hwlQ, userId=83887104, name=KumarDhairya Kushwaha, userEmail=shalini132006@gmail.com, joinTime=2020-05-13T00:00:26Z, leaveTime=2020-05-13T00:12:54Z, durationSeconds=748}]

Webinar ID 414464025, Webinar UUID l6BU7+/9RZur59CxmbovVQ==, 12 participants

[Participant{id=rul2a2dVTteEmtmFcvKL8A, userId=100664320, name=Shonosuke, userEmail=buutan1225@yahoo.co.jp, joinTime=2020-05-13T00:00:16Z, leaveTime=2020-05-13T00:12:05Z, durationSeconds=709}, Participant{id=mTjMfw61QD2fefZvYuewnw, userId=117441536, name=Sivanya, userEmail=saji288@gmail.com, joinTime=2020-05-13T00:02:48Z, leaveTime=2020-05-13T00:12:51Z, durationSeconds=603}, Participant{id=3t22AzLLQZWYisVS9d0gpw, userId=16779264, name=Ryu Watanabe, userEmail=ryu.watanabe@globalschoolsalumni.org, joinTime=2020-05-12T23:58:31Z, leaveTime=2020-05-12T23:58:31Z, durationSeconds=0}, Participant{id=zehDgWYFRWWuTDbRHK4V5Q, userId=16780288, name=Sukrati Jain, userEmail=sukrati.jain@globalschoolsalumni.org, joinTime=2020-05-12T23:58:44Z, leaveTime=2020-05-12T23:58:44Z, durationSeconds=0}, Participant{id=6ZHG-KMBSdu2iDYo91lTMg, userId=16781312, name=part bomnale, userEmail=manjubomnale@gmail.com, joinTime=2020-05-13T00:00:48Z, leaveTime=2020-05-13T00:00:48Z, durationSeconds=0}, Participant{id=cTNAR2sNSx-4o5gK1Npelw, userId=16782336, name=harithaa lakshmi ravishanakar, userEmail=palaniravi@yahoo.co, joinTime=2020-05-13T00:03:20Z, leaveTime=2020-05-13T00:03:20Z, durationSeconds=0}, Participant{id=wnB5Jf8aQFqqLyYTl9btXA, userId=33555456, name=Misha, userEmail=ritj2003@yahoo.co.in, joinTime=2020-05-12T23:58:41Z, leaveTime=2020-05-13T00:13:00Z, durationSeconds=859}, Participant{id=PgrgNgMtQoGmRReAQQ1wHA, userId=33556480, name=Shora Uchida, userEmail=AadenAFRICA01@gmail.com, joinTime=2020-05-13T00:01:22Z, leaveTime=2020-05-13T00:01:22Z, durationSeconds=0}, Participant{id=rNAnfrXBRYuUF5qxzh_7aA, userId=50332672, name=Ayumu Mizushima, userEmail=ayumu.mizushima@globalschoolsalumni.org, joinTime=2020-05-12T23:58:46Z, leaveTime=2020-05-13T00:13:01Z, durationSeconds=855}, Participant{id=yGbh7l6rQJiue4hRq_9mIA, userId=50333696, name=shreya, userEmail=shreya.srinivasaragavan@globalschoolsalumni.org, joinTime=2020-05-13T00:07:13Z, leaveTime=2020-05-13T00:12:59Z, durationSeconds=346}, Participant{id=2tMTvqXNReWCjaYQrsrljA, userId=67109888, name=Saikeerthana Kanduri, userEmail=saikeerthana.kanduri@globalschoolsalumni.org, joinTime=2020-05-12T23:59:05Z, leaveTime=2020-05-12T23:59:05Z, durationSeconds=0}, Participant{id=i69bbXf5TjavLMh-AryTqw, userId=83887104, name=Purvi Chauhan, userEmail=pulkitsingh.chauhan@globalschoolsalumni.org, joinTime=2020-05-12T23:59:55Z, leaveTime=2020-05-13T00:13:00Z, durationSeconds=785}]

Webinar ID 554413955, Webinar UUID cTKqReJdR9qScXUh+hElpQ==, 11 participants

[Participant{id=U0-oT74NTTm7u0KeipNZzA, userId=16779264, name=Ritvij, userEmail=kk@ll.com, joinTime=2020-05-13T00:04:35Z, leaveTime=2020-05-13T00:15:37Z, durationSeconds=662}, Participant{id=YMBiVDFqSzGxvsm9azKiBA, userId=16780288, name=Shravan, userEmail=shravan.sridhar@globalschoolsalumni.org, joinTime=2020-05-13T00:04:43Z, leaveTime=2020-05-13T00:15:38Z, durationSeconds=655}, Participant{id=1OdbALMMTXCqMQK-3AXHYg, userId=16781312, name=Madhumila Killamsetty, userEmail=madhumila@gmail.com, joinTime=2020-05-13T00:06:46Z, leaveTime=2020-05-13T00:15:38Z, durationSeconds=532}, Participant{id=XPVoYcrjTDSbeB3zB3n_RQ, userId=33555456, name=Mikhail Paglinawan, userEmail=mikhailisiah@gmail.com, joinTime=2020-05-13T00:04:42Z, leaveTime=2020-05-13T00:15:37Z, durationSeconds=655}, Participant{id=56jU6ak2R4aS4I2D9bN4mQ, userId=33556480, name=Isha Visal, userEmail=ishavisal3@gmail.com, joinTime=2020-05-13T00:04:49Z, leaveTime=2020-05-13T00:04:49Z, durationSeconds=0}, Participant{id=21M7jfGBRdaBFWofJrYlXw, userId=33557504, name=Chetna, userEmail=chetna.kashyap@globalschoolsalumni.org, joinTime=2020-05-13T00:04:58Z, leaveTime=2020-05-13T00:15:38Z, durationSeconds=640}, Participant{id=9qZY9viTRoKqMPBk-QGdNg, userId=33558528, name=Udit Pradhan, userEmail=uditpra64@gmail.com, joinTime=2020-05-13T00:10:20Z, leaveTime=2020-05-13T00:10:20Z, durationSeconds=0}, Participant{id=8gP3BQcsQEmeXtN8Fon9EA, userId=50332672, name=Momo Hayashi, userEmail=suimu0601momo@gmail.com, joinTime=2020-05-13T00:04:53Z, leaveTime=2020-05-13T00:04:53Z, durationSeconds=0}, Participant{id=DO1GqUHXQFOSRIpoJRn9ZQ, userId=67109888, name=Gayathri Kandukuri, userEmail=gayathrikandukuri4@gmail.com, joinTime=2020-05-13T00:04:57Z, leaveTime=2020-05-13T00:04:57Z, durationSeconds=0}, Participant{id=eGjfwmKvQYucgQSYKzJ70g, userId=67110912, name=Shradul Sharma, userEmail=shradul.sharma1113@gmail.com, joinTime=2020-05-13T00:05:34Z, leaveTime=2020-05-13T00:05:34Z, durationSeconds=0}, Participant{id=rpaXHUT3QGeKIZNJ3jeklg, userId=67111936, name=Thanisha Karthikeyan, userEmail=k.thanisha@gmail.com, joinTime=2020-05-13T00:09:39Z, leaveTime=2020-05-13T00:09:39Z, durationSeconds=0}]

Webinar ID 83989130420, Webinar UUID WH6WDWnxRXez1FKsNDd9YQ==, 2 participants

[Participant{id=KgrHszy0S0mzWA6po5nzOQ, userId=16779264, name=Shaun Broughton, userEmail=shaun.broughton@shopify.com, joinTime=2020-05-13T00:16:03Z, leaveTime=2020-05-13T00:16:03Z, durationSeconds=0}, Participant{id=q4Aks4BMQ6Or2ADM4N0BuQ, userId=33555456, name=Olivia Carr, userEmail=olivia@shhhsilk.com, joinTime=2020-05-13T00:13:20Z, leaveTime=2020-05-13T00:32:48Z, durationSeconds=1168}]

These 0 duration participants are resolved in 30-60 min after webinar ends, e.g. they get valid duration and join\leave times.

Hope this helps, thank you!

Thanks @hsintegration,

This helps! Will get back to you asap.

-Tommy