Past Meeting Instances of personal Meeting ID returned empty list

[yuelu.duan (LukeDuan)]

Description
We have an company account with ~15 users, each user has their personal meeting IDs set and I’m able to successfully pull the Past Meeting Instances for all of these personal meeting IDs except one of them, which always returns empty list.

Error
1 of the 15 users always give me an empty list of past meeting instances.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
https://api.zoom.us/v2/past_meetings/6346115902/instances

How To Reproduce (If applicable)
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
   https://api.zoom.us/v2/past_meetings/6346115902/instances
2. See error
   {“meetings”:}

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
For other users in the same account, the past meeting instances API return normal results, such as: /past_meetings/2247050654/instances

[gianni.zoom (Gianni)]

Hi @yuelu.duan ,

We typically see this if a meeting id is expired but since it is the PMI value, it should not have this. Could you please send the full GET request to Support for further review?

Thank you,
Gianni