Phone call log detail ISP is "other"

API and Webhooks
1

Description
What exactly does the “isp” field of the call log detail endpoint provide, and under what condition is a known ISP provided rather than “other”?

Error
isp is “other” as seen in the example response at https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/getcalllogmetricsdetails

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
/phone/metrics/call_logs/{call_id}

2

Hi @danield5s,

Thanks for reaching out about this, and good question.

I believe this value will only be returned if the request is on behalf of a user under the same account as yours, and the ISP is a known ISP to Zoom. If the request is on behalf of someone external to your account, I don’t believe this will be returned. And if Zoom doesn’t recognize the ISP or have details on it, it will list ‘other’.

Let me know if this helps,
Will

3

Hi Will, thanks this helps.
Would it be possible to get more information about which ISPs Zoom has details on? Is there a limited set of regions covered?

Daniel

4

Hi @danield5s,

Glad this helps—unfortunately we don’t have this information publicly available at this time. However, let me see if I can get any more details that might be helpful!

Thanks, and I’ll be in touch,
Will

5

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