Hi Zoom team, requesting RTMS backend enablement for our app. All client-side
setup is complete but the app does not appear in the account-level auto-start picker.
- App type: General app, user-managed (Development credentials)
- App Client ID: nbeLFoYR4i7CDMVyEQusQ
- Zoom Developer Pack free trial is ACTIVE (~334 days remaining).
- (Account admin email available on request.)
Verified on our side:
- App installed/authorized for the host (Local Test “Add app now”; re-authorized
after adding scopes).
- Scopes granted: meeting:read:meeting_audio, meeting:read:meeting_transcript,
rtms:read:rtms_started, rtms:read:rtms_stopped, rtms:read:rtms_interrupted
- Account setting “Share realtime meeting content with apps” is ON.
- Event subscriptions configured; webhook endpoint validated (200) and receiving events.
Symptom:
- Account Settings → Zoom Apps → "Auto-start apps that access shared real-time
meeting content" shows only “None”; our app is not selectable.
- meeting.rtms_started therefore never fires.
Could you please enable/link RTMS for this app/account on the backend? Thanks!
