Please help! ZR-CSAPI - ZAAPI.exe is not starting

[Frankie_Alvarado]

Description
ZAAPI.exe not starting.

Error
Connection refused while trying to connect via zoom room API.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

1. Connect Logitech Meetup
2. Connect Logitech Tap (controller)
3. Install Zoom Room and reboot (4.6.3 (1299.0216)

Additional context
I can see the zoom room online. It joins and starts meetings fine.
I’ve followed the thread below on reinstallation and still no success.

System Control API

Trying to work with ZOOM Room control API. I have it enabled however the AVEO system I am working with does not see it. Per write up it looks like I should be using Zoom Room client app 5.0 but only version 4.3.1 is available? I currently have 4.3.1 however I can not connect the AVEO system to the zoom client. What am I missing as I seem to have all correct minus the client version 5.0 of which does not seem to exist? Thank you Rob

Logs
There are three log files and all have the same info.
ReceiverVersion:V10
CipheredPassword: [string]
CipherSignature: [string]
LoggerInfo: [string]

[tommy (Tommy Gaessler)]

Hey @Frankie_Alvarado,

Please stop deleting and reposting this. If you need to re assign your topic to a different category, simple change the category at the top.

@Frankie_Alvarado

Connection refused while trying to connect via zoom room API.

What API are you using?

Thanks,
Tommy

[Frankie_Alvarado]

Hi @tommy,

Do apologize.

None of the API’s work. Most of the API’s I’m trying to use are from zConfiguration. I’ve disabled and enabled the feature. Change the password, reinstalling the zoom room.

Thanks,

-Frankie

[tommy (Tommy Gaessler)]

Hey @Frankie_Alvarado,

Can you checkout this thread:

SSH Zoom Room API Putty

Hello,  I have the Zoom Room API enabled on my account. I have it set up on a windows machine and am trying to remote in via putty. I am using port 4422. I get a response “Connection Refused”. I am unsure how to confirm the API service is running on a windows machine.The ZR-CSAPI process verification documentation is for mac only.  Please Advise.  This is where i received the information  https://zoom.github.io/zoom-rooms-csapi/index.html

Let me know if that helps.

Thanks,
Tommy

[Frankie_Alvarado]

Hi @tommy,

I’ve already tried that as well. That’s how I came to the conclusion that ZAAPI.exe wasn’t running. The more I test, ZAAPI.exe doesn’t run even when I have the Logitech tap connected and the controller app is fully functional and actually controls the room.

Thanks,

-Frankie

[Frankie_Alvarado]

Just noticed something. In the zoom dashboard the zoom room registers the zoom room as a Computer (with Controller) . versus two separate pieces of hardware unlike my other room with an ipad controller. Also, the Logitech Tap is actually an extension of my desktop with the controller software running.

[tommy (Tommy Gaessler)]

Hey @Frankie_Alvarado,

Have you seen this post as well:

ZAAPI not running on Zoom Startup

I am not able to get the ZAAPI.exe running when I start the Zoom APP. What would be stopping it from running?

Thanks,
Tommy

[Frankie_Alvarado]

Hi @tommy,

Yes, seen that post as well. I disabled the service, reboot, and same result. ZAAPI.exe still not running.

Thanks,

-Frankie

[tommy (Tommy Gaessler)]

Hey @Frankie_Alvarado,

Thanks, our Zoom Room engineers are looking into your issue. (ZOOM-140121)

I will post back here with updates.

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @Frankie_Alvarado,

After speaking with our Zoom Room engineers, want me to ask you the following:

1. Please let the user to make sure if the ZR-CSAPI is enabled on web portal.

2. If the ZR-CSAPI is enabled on web portal and the issue still exists , please help to collect some logs.

The path of logs is as below:
C:\Users\xxxx\AppData\Roaming\ZoomRooms\logs\ for Windows
/Users/xxxx/Library/Logs/zoomRooms/ for Mac

The log files should include zaapi_x.log(if exist) ZoomRooms.exe_x.log
The user can clean logs first, then reproduce this issue, finally collect logs.

If step 1. does not fix the issue, can you please send me the logs.

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @Frankie_Alvarado,

After investigating the issue with our Zoom Room engineers, currently, ZR-CSAPI is not allowed to run when Zoom Room is connected to Zoom Room Controller.

Thanks,
Tommy