Hmmm. You really can’t install the zaapi.exe file manually. Try this on Windows:
Totally uninstall the Zoom Room by going to the Windows Apps & features page, and uninstall from there; I’ve seen problems when trying to uninstall from the “Uninstall Zoom” executable. Then remove the directory c:\Program Files (x86)\ZoomRooms, and also the cache directories:
Then Re-install the Zoom Room. After the Zoom Room is installed and launched, close the Zoom Room, then:
Verify that the API executable was installed. It should be here:
c:\Program Files (x86)\ZoomRooms\bin\ZAAPI.exe
Look at the logs for the ZR-CSAPI. They should be located in %APPDATA%/ZoomRooms/logs/zaapi_x.log. If you see that file, the API process was up and generating logs.
Then launch the Task Manager and show the processes.
Then launch the Zoom Room. Then while the Zoom Room is running, tab-switch over to the Task Manger, so that the Task Manager appears in front of the Zoom Room. Open the drop down for the the process group “Zoom Rooms (32 bit)”. Listed in that process group should be “ZAAPI (32 bit)”. If that process is running, then the API process should be up, and it should be accepting SSH connections via port 2244.
There is a possibility that your anti-virus is preventing the ZAAPI.exe process from launching. Try white-listed the ZAAPI.exe file.
There is a possibility that your firewall is preventing incoming SSH connections to port 2244.